Our
FAQ / SAQ
FAQ
How can I look at my accounts?
Online: We chose to partner with Schwab to hold client’s assets because they were pioneers in digital account access. Your account can be accessed on your personal computer, your laptop or your mobile device.
In the mail: Every client who requests paper statements will receive a monthly Schwab statement in the mail, generally by the 10th day of the next month,
Comprehensive Reports: Clients with two or more Lattice Wealth Management Group accounts will also receive a comprehensive monthly report with useful information about all their accounts.
How hard is it to get money out of my account?
We regularly ask you if you expect to need cash soon. If you say yes, we plan accordingly, freeing up and setting aside money for you. Usually, we set up an arrangement where we can simply transfer money into your bank account. If there is a sudden need, expect us to be able to get you cash in three days.
How often do we speak?
The simple answer: as often as you want. Lattice Wealth Management was built to allow regular calls and meetings with clients. We talk about investments, taxes, estate issues, family issues and other things. We have an extensive network of other professionals to get input from specialists.
Do I have to pick out my own investments?
Every relationship begins with a series of conversations discussing what you want to accomplish and how we can best achieve those goals. Once we agree on the approach, Lattice Wealth Management will take steps to try to achieve those goals.
What do you charge for services?
Another simple answer: we seek to align our compensation to achieving your goals. Determining the fees will be part of the process. From many decades of experience in the industry, we know we are competitive with other alternatives.
SAQ
How do you get me through a bad stock market?
In broadly general terms, the stock market finished down every third or fourth year and down big every 8-12 years. The best way to help you get through these bad years is to create and maintain a blend of stocks, bonds, cash and other investments that helps to soften these bad markets. We view this as one of our primary jobs.
What else do you worry about?
There’s a great Will Rodgers quote about death and taxes. Will said that taxes are worse because they change every time Congress meets. We try to keep well informed about tax policy and proactively address these topics during most meetings. We also try to collaborate with tax professionals to optimize your situation.
What is an idea client?
We believe we add value when someone is willing to discuss their entire situation. If you compartmentalize based on what accounts we handle versus money you have elsewhere, we can’t be as helpful. Most clients have well over $1 million with us. Most clients have multiple accounts with us. In many cases we work with multiple generations of families.
What do we discuss in meetings?
First, we much prefer in-person meetings. I travel thousands of miles every year seeing clients. Too many things are missed on phone calls, or even during video calls. In person is best. The first question is almost always liquidity: do you need any money over the next six months. Generally next we discuss tax issues and perhaps estate issues. Finally, we try to set the stage for what to expect on investment performance.